Lodge your feedback with Carlson Wagonlit Travel by emailing:

feedbacknswg.syd.au@cwt.com

When lodging feedback please include the following information to ensure a quality and timely response can be returned to you:

• Booking reference
• Name of traveler / arranger (both if applicable)
• Time of call (if by phone) or email tracking number if written correspondence
• CWT staff member involved
• Suppliers involved
• Outline of issue / complaint / concern

Lodge your feedback with American Express by emailing:

govt.bta.servicing@aexp.com with the reference “Travel Feedback” in the heading

Lodge your feedback with NSW Procurement by emailing:

nswbuy@services.nsw.gov.au with the reference “Travel Feedback” in the heading